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ACO (Automatic Contact Online)
The ACO or "Automatic Online Contact" for its acronym in English is an automated
and intelligent user Agent Via MSN that allows customers to be autoatended. It
is always online, ready to have a conversation with users to provide information
on characteristics and performance of the products, answer questions, locate
specific businesses, help in certain tasks, guiding them in a purchase process,
simply entertain or which ever be the advertiser proposed,
these are some benefits:
- Update in real time: You can add dynamic information.
- Effective marketing: It is an excellent representative of the
company.
- Available 24 / 7: A virtual assistant never sleeps
- Viral: A user can easily recommend to friends WLMessenger
address of the virtual assistant.
- Customizable: You can
customize all items of WLMessenger, such as status, comments, emoticons.
The functionality may be endless but the ACO comes with the following included,
we are every day being adding more features and if you ever need a special
function diferent than waht we offer you can have those funtionalities but it
could incurre in more cost.
Features include:
- Always Online
- Edit the display name and the message to display, the image is loaded from the
Microsoft service records memory.
- Edit the answers that the ACO will send to the
different messages client send in the MSN. You can edit this in a very simple
web panel online from anywhere in the world with automatic update.
- Create custom welcome message for the first message the
client sends to the ACO in the chat saying hi with the customer name or
nickname automatically, in this way you provide more human sense to the ACO. It
can be used offcourse as an advertisement message
- Create a message when the client repeats the same question one after another
- Send a Nudge in response to a client's message
- Send a Nudge and then reply to a message from the client.
- Any answer can be customized with the client's nickname or name automatically
- Set a "help" message available at any time as all other messages
- Of course you can send emoticons ...
- The ACO may allows the client to leave a
message to be review by a real person, to do that you can also customize a
message as "Please write your message" and then something like "We have received
your message and we will contact you shortly possible". You can do this from
your online control panel and also review the message, the nickname or name of
the person who sent the message even if the costumer have not provided.
- Automatically accept new MSN contacts
- Custom Reports by date do date of number of conversations initiated.... added
contacts, use of message configured, and message not configured yet and more
reports
An example of the Virtual Agent: Add the following MSN address by clicking or
copying chat@monitorvoip.net
The Cost of the solution is $120USD/yearly + $15USD of Set Up Fee or
$13USD/monthly
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Copyright 2009 EasyVoiP |
All Rights Reserved |
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